DOE Awarded 2017 Service Solution Provider
For the third year in a row, Digital Office Equipment (DOE) received top honors from Kyocera Document Solutions America, Inc. for their commitment to excellence in service. The “Service Solution Provider” award is presented to an elite group of authorized Copystar dealers that have displayed excellence in their service operations. “Commitment to customer service and responsiveness, participation in technical training and technical programs, as well as a commitment to Copystar and its products are the key to your organization’s success,” said Larry Evans, Senior Regional Technical Manager for Kyocera Document Solutions America, Inc.
Over the last year, DOE has continued to strive for a proactive service approach to solve issues before customers even know there is a problem. With the deployment of KFS (Kyocera Fleet Services), a comprehensive remote monitoring solution, technicians can monitor devices in real-time, anticipate issues, even update firmware remotely during off-peak hours – maximizing uptime, making sure business gets done. KFS is hosted off-site in the highly secure Microsoft Azure cloud, minimizing burden on IT staff. “Customer service has always been our top priority, so we are proud of the steps we have taken to ensure that customer down time is minimized as much as possible,” says Roy Blackmon, VP of Digital Office Equipment.